Effective date: 9 October 2025
AcrossThePondFoods.com (“Across the Pond Foods”, “we”, “our”, “us”) is an online store selling foods from Ireland to customers in the United States and other locations. We operate a WordPress/WooCommerce e-commerce website at https://acrossthepondfoods.com.
Controller: International Systems Equipment Ltd.
Address: Cabra Business Park, Thurles, Co. Tipperary, E41 WY66, Ireland
Email: hello@acrossthepondfoods.com
We are the “controller” of your personal data under EU/EEA and Irish law, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Acts 1988–2018 (Ireland). We have not appointed a Data Protection Officer. For privacy questions, contact us by email.
Transparency commitment (important for Google Shopping): We do not hide or misrepresent how we collect or use data. Before you buy, we show the full price we can calculate (and explain any duties/taxes we can’t). We do not imply endorsements or affiliations that do not exist.
This policy explains how we collect, use, disclose, and protect personal data when you visit our website, create an account, place an order, contact us, or otherwise interact with us. Cookies and similar technologies are covered in Section 8 and our Cookie Policy.
| Category | Examples | Source |
|---|---|---|
| Identity & contact | name, billing & shipping address, email, phone | provided by you (account, checkout, contact) |
| Order details | items purchased, order number, delivery instructions, order notes | provided by you and generated by us |
| Payment-related info | payment method, payment status, transaction IDs (we do not store full card numbers) | provided to/processed by our payment providers |
| Account data | username, hashed password, order history, saved addresses | provided by you |
| Communications | emails, contact forms, customer service messages, product reviews | provided by you |
| Technical data | IP address, device identifiers, browser type/version, time zone, referral URLs, pages viewed, interaction data | collected automatically via your browser and cookies/SDKs |
| Marketing preferences | newsletter opt-in/opt-out, consent records | provided by you |
We do not intentionally collect special category data (e.g., health, religion) or criminal offence data.
We process personal data only where an Article 6 GDPR legal basis applies:
| Purpose | Legal basis |
|---|---|
| Process and fulfil orders, take payment, arrange delivery, provide invoices and updates | Contract (Art. 6(1)(b)) |
| Create/manage your account and order history | Contract (Art. 6(1)(b)) |
| Customer support and enquiries | Contract (Art. 6(1)(b)); Legitimate interests (Art. 6(1)(f)) |
| Fraud prevention, security, abuse monitoring | Legitimate interests (Art. 6(1)(f)); Legal obligation (Art. 6(1)(c)) |
| Service communications about your order/account | Contract (Art. 6(1)(b)) |
| Marketing emails (e.g., promotions) | Consent (Art. 6(1)(a)); you may withdraw at any time |
| Site operation, diagnostics, debugging, analytics to improve user experience | Legitimate interests (Art. 6(1)(f)) |
| Compliance with tax, accounting, consumer and customs laws | Legal obligation (Art. 6(1)(c)) |
When we rely on legitimate interests, we balance them against your rights and freedoms.
If you don’t provide required data (e.g., name, address, payment details), we cannot process your order. For optional activities like marketing, you are not required to provide data; refusal has no effect on purchases.
Our store runs on WordPress and WooCommerce. Data you provide is stored on our website and processed by our service providers (see Section 7) for hosting, payments, email delivery, and shipping. When you leave reviews/comments, the site may collect your IP address and browser user agent to help spam detection.
We share personal data only as needed for the purposes above:
We require processors to use appropriate safeguards and process personal data only on our documented instructions.
We use cookies/SDKs to:
You can manage preferences in our cookie banner (where available) and via your browser settings. Essential cookies are necessary and cannot be switched off. Details of cookies and retention are in our Cookie Policy (linked in the footer).
We are based in Ireland and mainly process data in the EEA. Some providers are outside the EEA, including the United States. Where personal data is transferred to a country without an EU adequacy decision, we use appropriate safeguards such as EU Standard Contractual Clauses (SCCs). For eligible U.S. providers, we may rely on the EU-U.S. Data Privacy Framework. You can request information on relevant safeguards at hello@acrossthepondfoods.com (we may redact sensitive details).
We keep personal data only as long as necessary for the purposes collected and to meet legal/accounting/reporting requirements.
| Data | Typical retention |
|---|---|
| Order records (identity/contact/order details/invoices) | up to 7 years from the end of the relevant tax year |
| Account data | for as long as the account is active; upon deletion request, we delete/anonymise within a reasonable period unless retention is required by law |
| Customer service communications | up to 3 years after resolution |
| Marketing consent & suppression records | while subscribed and up to 2 years after withdrawal (for suppression) |
| Technical/security logs | typically 6–24 months, longer if needed for investigations |
We may anonymise data (no longer personal) and retain it indefinitely.
We use appropriate technical/organisational measures: HTTPS/TLS, access controls, least-privilege policies, secure password hashing, regular patching/backups. No system is completely secure; please use a strong unique password and keep your credentials confidential.
Subject to conditions and exemptions, you have the right to access, rectification, erasure, restriction, portability, object (including to legitimate interests) and to withdraw consent at any time (without affecting prior processing). We do not make decisions solely based on automated processing that produce legal or similarly significant effects.
To exercise rights, email hello@acrossthepondfoods.com. We may verify your identity. We aim to respond within one month (may extend by up to two months for complex requests).
Our website is not directed to children and we do not knowingly collect personal data from anyone under 16. If a child has provided data, contact us and we will take appropriate steps to delete it.
If you opt in, we may send marketing emails about products and offers. You can unsubscribe any time using the link in the email or by contacting us at hello@acrossthepondfoods.com. We do not sell your data to third parties for their own marketing.
Please contact us first with any concerns. You also have the right to complain to the Data Protection Commission (DPC) in Ireland or to your local EU supervisory authority.
Data Protection Commission
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland — www.dataprotection.ie
We may update this policy from time to time. We will post the updated version on our website and adjust the effective date. If changes materially affect your rights, we will provide additional notice (e.g., email or on-site notice).
Email: hello@acrossthepondfoods.com
Post: Cabra Business Park, Thurles, Co. Tipperary, E41 WY66, Ireland
We are an Ireland-based retailer that sells to U.S. customers. The following disclosures apply to U.S. residents where state laws (e.g., California CCPA/CPRA, Colorado, Connecticut, Virginia) require them.
As described in Sections 4–8 (fulfil orders, customer service, security/fraud prevention, analytics, marketing with consent, legal compliance).
You (account, checkout, contact), your device/browser (cookies/SDKs), and our service providers (payments, shipping).
We disclose personal information to service providers (payments, hosting, email, shipping, security, professional advisers) for business purposes. We do not sell personal information for money. We also do not “share” personal information for cross-context behavioural advertising unless you consent via our cookie banner (if we enable such tools). You can opt out at any time via the cookie banner or by emailing us.
See Section 10.
Depending on your state, you may have rights to access, correct, delete, port, and opt out of sales or sharing for targeted advertising, and to appeal a decision. Submit requests at hello@acrossthepondfoods.com. We will verify requests and respond within the required timeframes. We will not discriminate against you for exercising your rights.
Where legally required and technically feasible, we honour Global Privacy Control (GPC) signals as an opt-out of targeted advertising/cross-context sharing.
To stay accurate and avoid implying affiliations we don’t have, we disclose categories rather than an exhaustive brand list (which may change):
If you need the current list of specific vendors, contact hello@acrossthepondfoods.com.