Delivery times are 9–21 days with standard shipping and 2–5 days with express shipping.

For full details on returns and refunds, please visit our Returns & Refunds Policy page.

You can request a shipping address change within 12 hours of placing your order. Unfortunately, once the order has been dispatched, changes can no longer be made.

Order tracking is available through our Track My Order page.

Get in touch with us on WhatsApp, by email at hello@acrossthepondfoods.com, or through our contact form.

Please contact us within 12 hours of placing your order so we can update your shipping address before dispatch.

Please visit our Shipping Policy page to see the list of countries we ship to.

Depending on the size and quantity of the items in your order, we may ship them in separate boxes.