Payment Policy

Last updated: October 28, 2025

Accepted payment methods

We accept major credit and debit cards at checkout. Apple Pay and Google Pay are also available on compatible devices and browsers for a faster checkout.

Authorisation & capture

For some orders we may authorise your card at checkout and capture the payment when your order is confirmed/shipped. This also applies to Apple Pay/Google Pay transactions when enabled. woo.zendesk.com

Strong Customer Authentication (SCA)

Where required (e.g., for EU/UK cards), you may be prompted to complete 3D Secure/SCA verification during checkout to help prevent fraud. If verification isn’t completed, the payment may be declined. WooCommerce

Order review & fraud screening

All payments are subject to automated and/or manual fraud checks. We may cancel and refund any order we cannot verify, or request additional information before dispatch. Guidance on WooPayments disputes and fraud prevention informs our process.

Currencies & exchange rates

Unless stated otherwise at checkout, payments are processed in USD ($). If your card or account uses another currency, your bank or card issuer will set the exchange rate and may add fees.

When we charge your card

• Card and digital-wallet payments are usually charged at the time of order (or on capture, if we use authorise-then-capture).
• Pre-orders or back-orders may be authorised first and charged upon confirmation/dispatch.

Billing information

Please ensure billing details (name, address, postcode/ZIP) match your card/account records. Incorrect details can cause authorisation failures or delays.

Failed or declined payments

If your payment is declined, please check your card details, available funds, 3D Secure prompts, or try another method (card, Apple Pay, Google Pay). If issues persist, contact your bank or our support team.

Refunds

• Approved refunds are issued to the original payment method.
• Processor fees are generally not returned to us by the networks/payment partners, so they may not be refundable. Processing times vary by card issuer. WooCommerce

Chargebacks & disputes

If you don’t recognise a charge, contact us first—we can usually resolve things quickly. If you open a chargeback/dispute through your bank, we’ll submit evidence via WooPayments’ dispute process. Resolution timelines are set by the card networks and banks. WooCommerce

Payment security

We use WooPayments, which processes card details in a PCI-DSS–validated environment. Using WooPayments doesn’t automatically make the entire site PCI compliant, so we also follow industry best practices to protect your data. WooCommerce

Storing payment details

If you choose to save a payment method for faster checkout, tokenised details are stored securely by our payment processor; you can remove saved methods at any time from your account.

Taxes, duties & totals

Any taxes, duties, or fees will be shown (when applicable) at checkout or collected by your local customs authority on delivery, depending on destination and local rules.

Contact

Questions about payments? Reach us via our Contact page with your order number and we’ll help right away.